How To Uninstall Cylance Smart Antivirus 2022 From Windows & MacOS System

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  Category:  SECURITY SOFTWARE | 27th December 2021, Monday

Overview Of Cylance Smart Antivirus 2022

Note: Uninstalling Cylance Smart Antivirus 2022 On A Device Does Not Remove It From Your Cylance Dashboard. You Must Manually Remove The Device From The Dashboard.

Windows

To Uninstall The CylancePROTECT Agent On A Windows-based System, Use The Add/Remove Programs Feature Or Use The Command Line (CMD).

Note: If Device Control Has Been Enabled At Any Point Prior To Uninstalling The Agent, Windows Installer Will Prompt For A Reboot When The Agent Is Uninstalled Using Add/Remove Programs And Force A Reboot When The Agent Is Uninstalled Using The Command Line (CMD) Quiet, Hidden Or Passive Commands. It Is Recommended To Include The Norestart Command If The Quiet, Hidden, Or Passive Commands Are Being Used.

Note: The Agent Uses Windows Installer (msiexec) To Uninstall. There May Be Events, Unrelated To The Agent, That Require Windows Installer To Reboot The System. If One Of These Events Happens During A Session When The Agent Is Uninstalled, Then The System Must Be Rebooted.

Uninstalling The Agent On The Device Does Not Remove The Device From The Console. You Must Manually Remove The Device From The Device Tab In The Console.

Complete The Following Steps To Uninstall Cylance Smart Antivirus 2022 On A Windows 7 system:

1. Select Start > Control Panel.
2. Click Uninstall A Program. If You Have Icons Selected Instead Of Categories, Click Programs And Features prior To This Step.
3. Select Cylance Smart Antivirus 2022.  
4. Click Uninstall. If User Account Control (UAC) Is Enabled, Click Yes to Continue To Uninstall. 
5. For Modify Setup, Click Uninstall.
6. When The Process Completes, Click Close.

Note: You Can Also Attempt To Uninstall Via Command Line. Open The Command Line As An Administrator And Run The Following Command:

msiexec /x {2E64FC5C-9286-4A31-916B-0D8AE4B22954}

Complete The Following Steps To Uninstall Cylance Smart Antivirus 2022 On A Windows 8.1 Or 10 system:

1. Right-click The Start icon In The Lower-left Corner.
2. Click Apps And Features. A List Of Applications Installed On Your System Display. If You Do Not See Apps, Click System > Apps & Features. 
3. Select Cylance Smart Antivirus 2022.  
4. Click Uninstall. If User Account Control (UAC) Is Enabled, Click Yes to Continue Uninstalling.
5. For Modify Setup, Click Uninstall.
6. When The Process Completes, Click Close.

Command Line

• Select Start, Then Type Cmd In The Search Field.
• Right-click Cmd.exe, Then Select Run As Administrator.
• Use The Following Commands, Based On The Installation Package Used To Install The Agent.

Mac OS X And MacOS

Complete The Following Steps To Uninstall Cylance Smart Antivirus 2022 On A Mac OS X and macOS system: 

1. Open Spotlight Search, and Search For Uninstall CylancePROTECT.
2. Press Enter. You Are prompted To Uninstall Cylance. Click Yes.
3. You Are prompted For Your Device Password. Input Your Password And Select OK.

Note: Depending On Your MacOS Version And System Permissions, The Method Described Above May Not Be Available.

Alternatively, Complete The Following Steps To Uninstall Cylance Smart Antivirus 2022 On A MacOS Or Mac OS X System: 

1. Open The Terminal application By Searching For Terminal in Spotlight Search.

2. Type The Following:

sudo Launchctl Unload /Library/LaunchDaemons/com.cylance.agent_service.plist

Note: The System Prompts You For Your Device Password And Does Not Display It On The Screen When You're Typing. Trust That You're Typing The Correct Password And Press Enter.

3. Type The Following:

sudo Rm /Library/Application\ Support/Cylance/Desktop/registry/LocalMachine /Software/Cylance/Desktop/values.xml

4. Type The Following:

sudo /Applications/Cylance/Uninstall\ CylancePROTECT.app//Contents/MacOS/Uninstall\CylancePROTECT

 5. Run The Uninstaller Again:

sudo /Applications/Cylance/Uninstall\CylancePROTECT.app/Contents/MacOS/Uninstall\ CylancePROTECT

Your Terminal Window Should Appear Similar To The Following:

These Instructions Should Allow You To Successfully Uninstall Cylance Smart Antivirus 2022 By Using Your Device Administrator Password As The Password.

Linux - RHEL And CentOS

To Uninstall The CylancePROTECT Agent On RHEL / CentOS based Systems, Use The Command Line (Terminal).

rpm -e CylancePROTECT CylancePROTECTUI

or

rpm -e $(rpm -qa | Grep -i Cylance)

Linux - Ubuntu And Xubuntu

To Uninstall The CylancePROTECT Agent On Ubuntu / Xubuntu Based Systems, Use The Command Line (Terminal).

dpkg -P Cylance-protect Cylance-protect-ui

About Require Password To Uninstall Agent

Organizations Can Set A Password To Uninstall The Agent From A Device. This Prevents Uninstalling The Agent Unless The Password Is Provided During The Uninstall Process. Password Protecting The Agent Uninstall Is Set In The Console (Settings > Application > Require Password To Uninstall Agent).

Note: If You Installed The Windows Agent Using The EXE And The Agent Uninstall Is Password Protected, Then You Must Use The Command Line To Uninstall The Agent. Include The Password In The Command Using UNINSTALLKEY=<password>.

About Prevent Service Shutdown From Device

Organizations Can Enable Prevent Service Shutdown From The Device in A Policy That Protects The Cylance Service From Being Shut Down Either Manually Or From Another Process. (Settings > Device Policy > [select A Policy] > Protection Settings)

Note: If Prevent Service Shutdown From Device is Enabled, The Agent Cannot Be Uninstall

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